Lowe's Reviews

I can't begin to say how much I regret using this company.
I don't have enough time, but suffice to say, they do not answer phones for assistance; they do not own up to mistakes; they do not send out appliances when they say they will; they do not have personnel give you accurate information when purchasing an item. I could go on, but believe me, Lowe's has caused me so much unnecessary stress, and anxiety that I would not so much as go into a store for a nail ever again.

Ordered 13 sets of 15"x48" Design Craft Millworks Western red cedar shutters through lowes last fall so I would have them for our house remodel project this summer.

Shutters were supposed to have Blonde/Brown/Red tones in the boards, and after repainting the whole house over the past few months we opened up the boxes to find out we have shutters in nothing but blonde toned boards..

So we figured no big deal, we will just have to stain/poly them to get the tones we wanted from them.. spent the past month of weekends staining the boards.

Onto installation time and I have now figured out the 15"x48" shutters I ordered were not what I recieved at all! They sent us 12" x 48" shutters which does not line up with our predrilled holes in our custom white quartz brick, nor our freshly painted aluminum siding, nor do the shutters look proportionate to our 32" wide windows..

Buyer be ware, you spend 3k on shutters and this may be your same experience!!

Very unethical company. If you want to return something they use 30-day return policies in everything without letting you know. I thought that is only for tools. They will ask you for a receipt. As an honest person you show it to them. They will deny your return. On the other hand, if you tell them, you don't have one, they will issue you a gift card. Honesty don't work at Lowe's. They will push you to get their cheap credit card with a $750 dollar limits and 36% interests. You are better off at Home Depot. Easy returns, $10,000 Credit limits and 24 months interest free buying.

We bought a stove 1 1/2 months ago and still have not received it. We have called Lowes 15 times and when someone answers, they hang up on us. No one can find our order. It is amazing how no one can track anything in there own company. Worst company ever!!!

Worst excuse for customer service I've ever encountered ... DO NOT USE LOWE'S FOR "THIRD-PARTY" INSTALLATION.

'Began our Levolor blinds purchase journey on February 4, 2022, and today is September 17 and they are still not installed.

We waited 3 months for the guy to show-up; and he mis-measured. We pre-paid the entire bill in May, and received the WRONG blinds a month later.

Lowe's delivery-man let himself into our garage without notifying us (we were home) and dumped the boxes on the garage floor blocking one parking spot and blocking access to the other vehicle.

In anyone's book, that is trespassing; and in some states, that might get the intruder shot.

After numerous calls to Lowe's "Customer Care" department (they were ZERO help), we were told to return to the store and start the process all-over.

After another three months or so, we received our second shipment (for which Lowe's third-party representative demanded an additional $74)

Today is September 17, and our blinds have STILL not been installed!!!

Extended warranty purchased says they will repair within 2 weeks I am now close to 4 weeks with broken washer and customer service has not placed order for replacement parts. Will not schedule service until parts are delivered so at this rate it will be 2 months of paying at laundry mat. Beware they have horrible service.

I place an order for a kitchen cabinet, I was suppose to get this deliver 8 days ago. I’m still waiting for Lowe’s customer service to tell me what happen to order.
I spoke to Elena in CS and I was basically told to wait up to 5 days for the shipping company to response to the inquire. I was not able to cancel the order. Bytheway, this lady basically hong up on me when I was trying to tell her that I had to finish this kitchen job and that there was the only piece missing. Bad, service

Don’t ever shop at Lowes. I emailed corporate about all the problems I had with delivery of my items and she offered me a 10 percent off coupon! Omg don’t shop there. They try to screw people out of there stuff they bought and don’t deliver it for 3 days. So after screaming at 3 manager they finally delivered my stuff I paid cash for. Unbelievable! Won’t ever shop there again.

I wish I could give a minus stars review. Spent close to $1500 on a new refrigerator in August 2022. I’ve now had a technician visit four times, and it simply will not stay cool. Lowe’s totally disregards my complaints and problems. I will never buy another thing from this worthless, care-less company.

I called Lowe's last evening to ask if they had any 5/4× 6 × 16 boards for a deck. I was told to go to their website find the SKU number and then to call them back. Hard to believe that someone who has a computer in front of them with all the stock items in their company cannot look that up for a customer. Very disappointed with the customer services